Wawio Privacy Policy 

1) Information We Collect

We may collect the following categories of information when you use our Services, create an account, communicate with us, visit our website, or opt in to receive SMS/text messages:

A. Business and Contact Information

• Business legal name, trade name, and address

• Owner, officer, or authorized representative name

• Email address, phone number, and mailing address

• Account usernames, passwords, and authentication credentials

• Billing details, bank account information, and payment methods

B. Transactional and Operational Data

• Sales records, transaction history, settlement data

• Payment processing details and processor reference numbers

• Invoices, subscription plans, support plans, and usage logs

C. Technical Information

• IP address and device identifiers

• Browser type, operating system, device model

• Log files, access timestamps, error logs, and system activity

D. Communications

• Emails, phone calls, chat logs, support tickets, and messages

• Feedback, account inquiries, and service requests

E. SMS/Text Messaging Information (If You Opt In)

• Phone number (required to send SMS/text messages)

• Name (optional, if provided)

• Consent/opt-in records (to document your permission to receive texts)

• Message interaction metadata (e.g., delivery status, STOP/HELP requests)

 

2) How We Use Information

We collect and use information to:

• Provide, operate, support, and maintain the Services

• Process payments, invoices, subscriptions, and fees

• Communicate with merchants and users regarding accounts, changes, notices, and support

• Send SMS/text messages you opted into receiving (see Section 9)

• Improve system performance, reliability, security, and user experience

• Monitor and prevent fraud, unauthorized access, misuse, and security incidents

• Comply with applicable laws, regulations, audits, and contractual obligations

 

3) Data Sharing and Disclosure

Wawio does not sell your personal information or business information.

We may disclose information only as necessary to provide Services or meet legal obligations:

A. Service Providers

We may share information with third-party vendors that help us operate and deliver the Services (for example: payment processors, cloud hosting providers, data storage vendors, analytics providers, customer support platforms, and technical support contractors).

• Bank account and credit card information is shared only to the extent required to perform the specific service requested.

B. Legal and Compliance

We may disclose information if required to comply with applicable law, court orders, subpoenas, regulatory requests, or to protect Wawio’s rights, safety, and property.

C. Business Transfers

If Wawio is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.

All third parties who process information on our behalf are required to maintain appropriate confidentiality and security protections.

 

4) SMS/Text Messaging Privacy 

This section applies if you opt in to receive SMS/text messages from Wawio.

A. What We Send

We may send messages related to:

• Account updates, service updates, support, and operational communications

• If applicable, other messaging categories as described at the point of opt-in (e.g., billing notices)

B. Opt-Out / Help

• You can opt out at any time by texting “STOP” to the number you received messages from.

• For help, text “HELP” (where supported) or contact us (Section 12).

C. No Marketing Sharing of Mobile Data

• Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes.

• Text messaging originator opt-in data and consent information will not be shared with any third parties.

• We may share limited SMS-related data with service providers only as needed to deliver messages and operate the SMS program.

D. Message & Data Rates

Message and data rates may apply depending on your carrier and plan.

 

5) Data Security

We use industry-standard administrative, technical, and physical safeguards designed to protect information, such as:

• Encrypted storage of sensitive financial data (as applicable)

• Restricted access controls

• Monitoring for unauthorized activity

No system is completely secure. Wawio is not responsible for security breaches beyond its reasonable control. You are responsible for safeguarding your login credentials and managing account permissions.

 

6) Merchant Responsibilities 

Merchants are solely responsible for:

• Maintaining accurate account and contact information

• Complying with all applicable privacy, tax, labor, financial, and consumer protection laws

• Managing system configurations, including taxes, fees, and surcharges

All settings within the Wawio system including extra charges, credit card surcharges, service fees, or tax rates are controlled by the merchant. Wawio is not responsible for errors, discrepancies, legal violations, or customer disputes arising from merchant-configured settings.

Any deposits paid to Wawio are subject to the invoice terms. If an invoice states that a payment is final or non-refundable, the merchant agrees that such payment will not be refunded.

 

7) Cookies and Tracking 

Our website may use cookies, pixels, and similar technologies to improve functionality, analyze site traffic, and enhance user experience. You may disable cookies in your browser settings, but some features may not function properly.

 

8) Data Retention

We retain personal and business information only as long as necessary to:

• Provide the Services

• Meet contractual and legal obligations

• Resolve disputes and enforce agreements

Upon termination of Services, merchants are responsible for exporting any data they wish to retain.

​

9) Electronic Communications

By using the Services, you consent to receive communications electronically, including notices, invoices, statements, and system updates via email, SMS (if opted in), or through the Wawio dashboard. Electronic communications are considered legally binding where permitted by law.

 

10) Your U.S. Privacy Rights

Depending on your state of residence, you may have rights to:

• Access your personal information

• Request correction of inaccurate data

• Request deletion (subject to legal/contractual limits)

• Opt out of certain data sharing where applicable

We will verify requests using commercially reasonable methods and respond as required by law. We will not discriminate against you for exercising your rights.

 

10A) California Privacy Rights 

This section applies only to California residents.

A. Categories of Personal Information Collected (Past 12 Months)

We may have collected:

• Identifiers (name, business name, email, IP address)

• Commercial information (transactions, invoices, billing)

• Internet/network activity (device data, system logs, usage records)

• Professional or business contact information

We do not collect sensitive personal information to infer characteristics.

B. Purposes

• Service delivery

• Billing and payment processing

• Customer communications

• System improvement and security

• Legal compliance

C. Disclosure

We may disclose data to service providers for business purposes only. We do not sell personal data or share it for cross-context behavioral advertising.

D. Rights

You may request access, deletion, correction, and, where applicable, limits on the use of sensitive personal information.

E. Exercising Rights

Contact us using the information in Section 12. Requests will be verified and processed within legally required timeframes.

 

11) Children’s Privacy

Our Services (including SMS/texting services) are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.

 

12) Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, Services, or legal requirements. Material changes will be communicated by email or dashboard notice. Continued use of the Services constitutes acceptance of the revised policy.