Return Policy
At WAWIO, we are committed to ensuring your satisfaction with every purchase. Please review our return policy below:
This policy explains WAWIO’s return and refund guidelines, including eligibility, timelines, and exclusions. Certain hardware, software, and configured products may be non-returnable. Please review the details below before purchasing.
Final sale items are not eligible for return.
Software
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All software purchases are non-returnable due to licensing agreements with the software manufacturer.
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Please ensure compatibility and review product details before completing your purchase.
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If you experience issues with software activation or functionality, please contact the manufacturer for support.
Hardware
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Returns for a refund or replacement must be received by WAWIO within 30 calendar days from the date of installation.
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A 20% restocking fee will be applied to each return.
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All returned hardware must be in its original condition, including all accessories, manuals, and packaging.
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Items that are damaged, missing components, or not in resalable condition may be denied a refund or subject to additional fees.
Labor & Shipping Costs
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Labor and shipping costs are non-refundable. This includes installation services and expedited shipping fees.
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Customers are responsible for return shipping costs unless the return is due to an error on our part.
How to Initiate a Return
To request a return, please follow these steps:
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Contact our customer service team at (818) 942-6150 or cs@wawio.com
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Carefully package the item, including all original accessories and packaging.
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Clearly label the package and ship it to the return address provided.
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All refunds will be issued either to the original payment method or by check, subject to the terms of our refund policy.
By WAWIO POS
